FAQ

How fast is my order processed and shipped?

ALL orders are produced AND shipped within 1-2 working days.

Delivery time seems quite long...

We are shipping from Europe, so it can take a bit of time for packages to arrive to US, Canada, Australia or New Zealand.

Please be aware that there are SHIPPING DELAYS because of the ongoing COVID crisis, so shipping might take longer than the times listed below.

Delivery times are about:

For Europe: 5-9 working days
For USA: 10-16 working days
For Canada: 12-20 working days
For Australia, Singapore & New Zealand: 12-20 working days

Do you offer tracking?

If you are ordering from Europe, yes, just pick the upgraded shipping option.

If you ordering from North America or Oceania, no. Unfortunately, your local post services does not offer tracking for packages from Europe, so tracking would only inform you when it left our country, but not when it enters yours or its later transit. We prefer to keep offering you cheaper standard shipping instead of a more expensive and incomplete tracking.

Is it solid gold/silver/rose gold?

No, to offer the best look at the best price, all our products are the following materials

stainless steel (pendants, rings)
gold-plated stainless steel (pendants, rings)
rose-gold-plated stainless steel (pendants, rings)
gold-plated copper (bracelets) with a protective layer of lacquer which ensures long lasting shine
rose-gold-plated copper (bracelets) with a protective layer of lacquer which ensures long lasting shine
Silver-plated copper (bracelets) with a protective layer of lacquer which ensures long lasting shine
Aluminum (keychain tags)

Does it tarnish?

No, at least not easily nor quickly. We have tested each our products for a minimum of several months without any damage and kept only the suppliers able to offer the highest quality metals.

To prevent tarnishing, do not wear jewelry while swimming, using cosmetics, perfume; keep your jewelry in ziplock bags when not wearing it. We will include care instructions in your package.